Adeon - Services

Expertise

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Expertise

Services

An expertise dedicated to your needs at every stage of your project

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We focus on the improvement of your customer relationships:

CRM (Customer Relationship Management) is about improving Customer Relationships by submitting data cycles to a careful examination, from the collection of customer information to a detailed analysis of the data itself and how it is used across the company.
E-Business offers the electronic channel to capture more information about customers and prospects and thus increase the revenue.

Business Intelligence (BI) provides relevant indicators to help the strategic decision-making process to improve customer relationships.

First and foremost, CRM project needs vision and a clear business strategy. Implementing such a project has an impact on processes and organizational relationships and will often involve the roll-out of new IT tools.

Our services

Our expert team will provide you with innovative, tailor-made solutions in response to your needs and expectations.
Our offers address your CRM, e-Business and BI global needs:

Consulting

You are starting to think about CRM e-Business or BI for your company. We will help you to build the vision for your project bringing our CRM and Business Expertise.
The objective is to establish the foundations of your project: clear vision and objectives, defined scope, suitable key performance indicators which will enable you to follow the return on investment.

You have already started your project but need some technical expertise. We can assist you throughout the duration or in a specific phase of the project, bringing our CRM and business skills.

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Solutions

Your requirements are defined and you are looking for the best solution. Working hand in hand with you, we will define, implement and deploy a solution that meets your needs.

You have already implemented a solution however you are facing some issues or technical problems. After a rapid and efficient audit, we will propose and execute solutions to resolve the problems.

You are looking for a partner to support & maintain your application, we will define and implement an appropriate and flexible approach for your organization

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We use and improve a systematic approach for each project. Based on existing methods (mixing classic project management methods and CRM project specificities), we have tested and improved our approach through years of experience on CRM project implementations with many customers.

"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer."

Peter Drucker (one of the founding fathers of marketing)